WirewalkAI Commission an engagement

The Operating Review › Industries › Public sector

Public sector

Statutory duty, and the cost of discharging it.

“We have a statutory duty and no line in the budget for discharging it.”

Public bodies cannot choose not to deliver. What they can choose is how, and the how is rarely examined across services — each one optimizing locally while the shared cost sits between them.

Your words, not ours.

Where it concentrates here

Five places the money tends to go in the public sector. Each one is concentrated — a single agreement, a single queue, a single account nobody reviews — which is why sampling walks straight past them.

  1. Unit cost of a service varying substantially between neighboring areas with similar demand, unexamined because the comparison is nobody's job.
  2. Fees and charges set historically and never uprated to cost recovery, subsidizing users at the expense of the general fund.
  3. Direct awards and off-framework procurement accumulating without aggregate visibility.
  4. Property portfolio holding cost carried by services that do not see it and cannot act on it.
  5. Demand management effort concentrated at the point of crisis rather than upstream, where it is cheaper.

Not every the public sector is the same business

Where this data actually lives

Named because it changes what the intake asks for. An extract from one of these has known gaps, and the review is built around them rather than surprised by them.

Reported in your numbers, not ours

The obligations that set the deadlines

What the review would ask you for

7 requests written for the public sector and asked of nobody else — 2 of them core. They sit alongside the operating spine every business has — finance, revenue, receivables, payables, contracts, people, IT, operations, risk, commercial and governance — which is 107 further requests.

Anything you do not have can be skipped in one click, with a reason. The intake is completed in the client portal, which saves each answer as it is given and can be returned to as often as you like.

When this stops being interesting and becomes urgent

Who this involves

Who commissions it

Finance directors, city and county managers and chief executives. Phase one is priced before phase two is discussed, the report is yours either way, and we take no vendor commissions or referral fees on anything we recommend.

See the proposal and the price Talk it through first

The proposal sets out the sequence week by week, what we would need from you, and what it costs for your number of operating units. No call required to see the number.

Closest to this

Operations that share more with the public sector than the sector label suggests.