These govern engagements ordered from Wirewalk AI. They are written to be read rather than survived, and the two parts most likely to matter to a procurement office — when an order becomes binding, and what cancellation costs — are at the top.
A purchase order, a signed quotation or a completed order form is an offer to purchase the services described in it.
It becomes a binding contract only when Wirewalk issues written acceptance naming the engagement, the scope, the fee and the start date. Submission alone does not create a contract, and no dates are reserved until that acceptance is issued. This protects both sides: a purchase order raised against a superseded quotation cannot bind either party to figures that no longer apply.
The accepted scope is the scope named in the written acceptance. Where a purchase order and that acceptance conflict, the acceptance governs, and pre-printed terms on the reverse of a purchase order are excluded unless separately agreed in writing.
Work beyond the accepted scope is quoted and accepted separately before it begins. Neither party is expected to absorb it silently.
Each stage is priced and accepted on its own.
Where the fee for one stage is to be set off against another, that is stated in the written acceptance for the later stage. Nothing is assumed from this page.
An engagement reserves named time. Cancellation charges reflect what cannot be resold at short notice.
| Notice before the agreed start | Charge |
|---|---|
| More than 21 days | No charge; any prepayment refunded in full |
| 8 to 21 days | 25% of the engagement fee |
| 7 days or fewer | 50% of the engagement fee |
| After work has begun | Fees for work performed, plus non-recoverable costs |
Rescheduling with more than 14 days' notice is accommodated once at no charge, subject to availability. Where Wirewalk cancels other than for material breach or non-payment, any prepayment is refunded in full.
Findings depend on access. You provide, in reasonable time, access to the systems and records in scope, a named operational contact, and the documentation or approvals the work requires. Fieldwork is scheduled around operations and does not interrupt clinical, patient or revenue work. Where access is delayed or withheld and the engagement cannot proceed, reserved time may be treated as a cancellation under section 5.
The client is the only party paying us. Wirewalk takes no vendor commissions or referral fees, resells no software it is paid to place, and has no financial interest in any remedy it recommends. Findings are not inflated to sell later stages, and where the right answer is that someone else should fix a finding, we say so.
Each party keeps the other's confidential information confidential and uses it only for the engagement. Wirewalk will sign your own non-disclosure agreement where required; supply it with the order so it is in place before any material is exchanged.
Where an engagement touches controlled or regulated data — protected health information, controlled-access research data, CUI, or export-controlled technology — the applicable handling obligations, including any business associate arrangement, are agreed in writing before work begins, not assumed.
On payment in full you own the reports, findings, written recommendations, files and models prepared for you. Wirewalk retains its pre-existing methods, tooling, scripts and know-how, and anything of general application developed while working, and may reuse them. Nothing in an engagement transfers third-party licensed software or your own intellectual property.
Services are performed with the reasonable skill and care of a competent practitioner in the field. No warranty is given that any finding will produce a particular financial outcome, that any system will pass a particular audit or survey, or that every material issue in an operation will be found — outcomes depend on the completeness of the records provided, on third-party systems and on decisions outside Wirewalk's control.
Nothing in an engagement is legal, tax, accounting or clinical advice.
Neither party is liable for indirect, incidental or consequential loss, or for loss of profit, revenue or data. Wirewalk's total aggregate liability arising from an engagement is limited to the fees paid for that engagement. Nothing here excludes liability that cannot lawfully be excluded.
The governing law and jurisdiction applicable to an engagement are stated in Wirewalk's written acceptance.
Questions about any of this before you order? sales@wirewalk.com or 516-269-1517.